General | App Navigation | Advice | Fees, Charges, Payments | Privacy | Terms
Some Advice
I’m going out-of-town, can I hide my closet while I’m away?
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Yes! We recommend it! Under your Settings toggle the option for Closet Unavailable on so that all of your items are no longer visible in search.
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Please note, if you have already agreed to an upcoming rental contract, turning your closet to unavailable does not remove that future agreement. You will still need to fulfill this rental or cancel if no longer able.
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I got approval for an item, now what?
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Great! You just rented an item for a fraction of the cost and expanded your closet with a click of a button! You will receive your item on the agreed upon date/time and it’s yours to enjoy until your return date/time! Once the owner receives their item back with no damages reported, the deposit hold will be released back to your credit card at the end of the rental contract period.
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Upon acceptance, you will be charged the total amount listed on your request plus a hold in the amount the closet has indicated for damage expenses.
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Please make sure you understand our fee schedule.
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I’m going out-of-town, can someone else manage my closet while I’m gone?
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Your closet is your own business- this is your decision. Your bank information and your credit card information are on file. If you trust your friend with your personal belongings and your finances, and they also have access to your closet, then… sure. We definitely don’t recommend it.
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The safer alternative if you are out of town and will not be able to rent items out, would be to make all items invisible until you return. To do this, go your Settings and toggle ON the button Closet Unavailable. This feature makes it so that all of your items are no longer visible in search. Please note, if you have already agreed to an upcoming rental contract, turning your closet to unavailable does not remove that future agreement. You will still need to fulfill this rental or cancel if no longer able.
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How many items can I hang up?
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Unlimited! But before you go crazy, make sure you take proper photos and provide thorough descriptions. It’s better to have less items hung up that are desirable than have a high volume of items hung up that nobody wants. Your closet, your business, your standards.
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Why isn’t anyone renting from me?
Has the item been published? Make sure under My Closet each item says "available for rent". If the item is not published, this means you are missing information under My Wallet.
Still no bites? Take a look at the item you are hanging, is it in bad condition? Make sure what you hang is something others will want to rent from you. Make sure you have priced it right. Make sure you show people what it looks like ON. Sometimes a shirt photographed on the floor doesn’t do it justice. Ask a friend to be your photographer and get your model on.
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Why can’t I find a certain item using the filter search?
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If you can’t find a specific item on Hangurs, this means nobody has hung up that item within your search range. Try zooming out and see if broadening your search region helps.
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Know someone that owns it? Invite them to join! Once they hang up their items, you’ve just expanded your closet. Yes, it was a self-serving invitation and that's okay!
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How much should I charge to rent an item?
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We recommend 10% of original retail price; $500 dress = $50 per rental period of 4 days. Ultimately, it is your closet and your choice.
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Is there a reason why I shouldn’t hang an item?
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The items you hang in your closet should be YOUR items. Do not hang up items that are not yours to hang. Do not hang undergarments and please do not hang items that are damaged and unwearable.
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We suggest hanging items that have a minimum retail price of $200, which would amount to $20/rental period of 4 days. Any less than that, renters may be paying more for delivery than the actual cost of the item. However, if your item is rare, like a costume or hard to find item - maybe users would rent regardless of delivery fee.
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Also, anything you are too scared to enjoy yourself, please do not hang. If you are uncomfortable wearing something yourself because it is too expensive or special to you, please do not allow others to rent from you.
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I submitted a request and haven’t heard back from the closet, what gives?
Unfortunately, we can’t guarantee the activity or responsiveness of any member.
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If your rental request is for same day, the owner has 1 hour to cancel otherwise your request will automatically expire.
If your rental request is for a future date, the owner has 24 hours to respond before the request automatically expires.
You will never be charged for an expired rental request and are alway able to re-request the same item.
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You can see all outstanding requests in your Requests tab. You can cancel your pending sent requests under the Sent requests tab.
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What is Damage Expense? How much should I charge?
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Damage expense is the maximum amount we can charge the renter if your item comes back damaged (or does not come back at all). We recommend setting a damage charge of 40% - 60% of the original retail. When you accept a renter’s request, there will be “a hold” placed on the renter’s credit card in the amount of the damage expense set.
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Hangurs will ultimately determine what percent of the damage expense, based on the severity of damage, to charge the renter. Also please keep in mind, If you set your expense too high, you may prevent renters from requesting items from you.
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Most importantly, this damage expense is the maximum dollar amount we can charge the renter if your item is lost or is not returned. This amount should make you feel whole in this situation - think, what could I realistically sell this item for on Poshmark?
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What happens if I keep the item for longer than my original rent request?
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Every day the item you rented is past due, you are charged an additional rental fee the Owner set, plus any late charges and penalties from Hangurs and any late charges and penalties associated with rescheduling your delivery as well as covering the cost of the missed delivery from original return date. Please try to stick to your contract date and return items on time. Not only are you costing yourself money, but you are preventing others from renting that item since you are not giving it back.
For example, if you - the renter, are not home for the agreed upon pick up at the end of your rental period, you will be charged the following: one time inconvenience fee ($35) + transportation charges (for the missed delivery pick up and the rescheduled delivery) + one time door fee ($10) + rental period price that is set by owner + a daily penalty fee ($50). Just don't do it - plan ahead and return your items on time.
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Please reference our fee schedule.
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Why do I have to be home to get my rented item?
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For security reasons, we will not leave items at your door. You must be home to receive the package from the driver. This is to prevent theft, track the receipt, and protect the items of each closet.
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Can I just drive to the closet myself?
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No. For privacy and safety reasons, all Hangurs’ closet locations are kept private. Nobody will know where the closet lives or when the renter lives.
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I rented an item and think I lost it, what should I do?
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If you can’t find the item, please report it as lost ASAP in your Requests tab or email us at info@hangurs.com. You will be charged in accordance with our fee schedule.
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I hung an item but now can’t physically find it. What if someone wants to borrow it? What do I do?
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Please reject the rental request since you do not have it. You can do this through the Requests tab, under the Received section. Also, to prevent others from attempting to rent the same item, please delete it from your closet as a rental option.
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I rented an item but I don’t want it for the full amount of days, can I send it back early?
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When you submitted your original rental request, you agreed to the terms and conditions of this rental period. This means you must keep the items for the agreed upon date/time of drop off. If you cannot be home, please make arrangements with a family member or friend to be there to hand the package to the driver. This is your responsibility to maintain the contract between yourself and the closet owner. Penalties will arrive if you do not comply; see fee schedule for details.
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How far in advance can I request an item to rent?
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You are able to request an item for future delivery up to 60 days in advance!
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I rented an item and it arrived to me already damaged, what do I do?
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Once you receive your item, please click on your Requests tab and click on that item and select "Report a Problem". You have the option to provide us with details and photos of the damage during this report. Please notify Hangurs immediately or you may lose your ability to receive credit since we will not be certain when the damage happened.
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We will review the information provided in your report and get back to you as soon as possible. Please keep your item for the full cycle of the rental contact, returning it on the agreed upon end date. We will determine the appropriate course of action and get back to you as soon as possible.
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I rented an item and the wrong thing arrived.
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Once you receive your item, please click on your Requests tab and click on that item and select "Report a Problem" - wrong item arrived will be one of your options. Please notify us immediately if something is wrong or the item arrived damaged. We ask that you hold onto the incorrect item and return with the initial agreed upon drop off date and time. We will get back to you as soon as possible to remedy this situation.
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I got my item back from a renter and it’s damaged, now what?
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Once you receive your item back from your renter, please click on your Requests tab and click on that item and select "Report a Problem". You have the option to provide us with details and photos of the damage during this report. Please notify Hangurs immediately or you may lose your ability to receive credit since we will not be certain when the damage happened.
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We will review the information provided in your report and get back to you as soon as possible. Hangurs will assess the situation and use discretion to charge the renter an amount up to the damage expense you listed. All damage valuations are done so on a case by case basis.
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When will Hangurs be available in my area?
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Hangurs has focused their efforts on launching in Los Angeles. We may not be available in your current city yet. If you provide us with your email and zip code, we will be sure to let you know as soon as we launch in your city! To sign up for updates, please sign up from our private website or email us at info@hangurs.com.
Why do I have to have a card on file?
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In order to participate in the Hangurs community, whether you are renting from others or making a profit yourself, we need your credit card on file. Things happen on both ends of this equation and we want to make sure everyone is treated fairly. We have credit cards on file in order to remedy any situation.
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Should I tell the renter to wash my item or just send it back as is?
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Your instructions are completely up to you. You want others to rent from you, so the easier you make it, the more likely you will get more renters. “Send back as” would seems to be the most convenient way. Also, if your items are hang dry only or have specific washing instructions due to the material, it’s best if you wash it yourself.
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Please always make sure you wash and dry your own items between rental cycles (you don't want to send it to another renter without cleaning it first).
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How many times can I rent out the same item?
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You can rent out the same item as many times as you would like, as long as you can keep track of it all. Be sure to wash or dry clean the item between each rented our use if the previous renter has not already done so in their instructions.
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Once you notice signs of wear and tear, please make note of this under the item description or fix any damage. As long as you are straight forward about the condition of the item being rented and there is a demand for it, you are free to rent it out as many times as is requested!
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What if two people want the same item?
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Well, since you are your own business, you can ask yourself some questions: Who requested it first? Who wants it for longer? Your business, your call.
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I made a lot of money; do I have to pay taxes on this income?
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Yes. Please consult your tax advisor. Hangurs is not responsible for reporting your taxable income.
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Why should I use Hangurs?
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Why scramble around a mall? Why pay full retail for something you want temporarily? Formal attire, rock concerts, auditions, Halloween costumes, theme parties or vacations! Whatever your one time need may be. Hey- with social media these days, isn’t everything a one-time wear?
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Have a closet full of great stuff? Make your wardrobe pay rent! Turn your own closet into cash without having to sell your favorite gear.
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What do you recommend I charge for daily rental and for my damage expense?
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We recommend you set your rental period price to 10% of the retail price. The damage expense should be around 40-60% of the retail price. Please remember, this is ultimately your choice as the closet owner - we are simply providing our guidance for maximum profitability.
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Can you give me some advice?
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Are you hanging? Take good pictures with nice lighting. People want to see what they are renting from you. Ideally, you can take a photo wearing the item (neck down), so they can see the fit. Be reasonable with pricing. Don’t charge more than 10% of what you paid retail- they just want to wear it once. Don’t lie about the condition, color, fit, or designer… people won’t rent from you again.
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Also, we don’t recommend hanging up items that will devastate you if they come back damaged or not at all. You need to be comfortable with the list price on liability. For example, you hang your favorite skirt- you paid $300 retail and you rent it out for $30 per rental period, great! It unfortunately comes back damaged and you receive $60 liability money from the renter- yet you still enter a state of depression. Was that worth it? If the liability money doesn’t make you feel whole again, please don’t hang it up.
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Your closet, your emotions, your call.
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