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Fees, Charges, Payments - the money stuff
How much should I charge to rent an item?
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We recommend 10% of original retail price; $500 dress = $50 per rental period. A rental period is every 4 days. Ultimately, it is your closet and your choice.
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What is Damage Expense? How much should I charge?
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Damage expense is the maximum amount we can charge the renter if your item comes back damaged (or does not come back at all). We recommend setting a damage charge of 40% - 60% of the original retail. When you accept a renter’s request, there will be “a hold” placed on the renter’s credit card in the amount of the damage expense set.
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Hangurs will ultimately determine what percent of the damage expense, based on the severity of damage, to charge the renter. Also please keep in mind, If you set your expense too high, you may prevent renters from requesting items from you.
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Most importantly, this damage expense is the maximum dollar amount we can charge the renter if your item is lost or is not returned. This amount should make you feel whole in this situation - think, what could I realistically sell this item for on Poshmark?
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What happens if I keep the item for longer than my original rent request?
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Every day the item you rented is past due, you are charged an additional rental fee the Owner set, plus any late charges and penalties from Hangurs and any late charges and penalties associated with rescheduling your delivery as well as covering the cost of the missed delivery from original return date. Please try to stick to your contract date and return items on time. Not only are you costing yourself money, but you are preventing others from renting that item since you are not giving it back.
For example, if you - the renter, are not home for the agreed upon pick up at the end of your rental period, you will be charged the following: one time inconvenience fee ($35) + transportation charges (for the missed delivery pick up and the rescheduled delivery) + one time door fee ($10) + rental period price that is set by owner + a daily penalty fee ($50). Just don't do it - plan ahead and return your items on time.
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Please reference our fee schedule
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I rented an item and think I lost it, what should I do?
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If you can’t find the item, please report it as lost ASAP in your Requests tab or email us at info@hangurs.com. You will be charged in accordance with our fee schedule.
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I hung an item but now can’t physically find it. What if someone wants to borrow it? What do I do?
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Please reject the rental request since you do not have it. You can do this through the Requests tab, under the Received section. Also, to prevent others from attempting to rent the same item, please delete it from your closet as a rental option.
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I rented an item but I don’t want it for the full amount of days, can I send it back early?
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When you submitted your original rental request, you agreed to the terms and conditions of this rental period. This means you must keep the items for the agreed upon date/time of drop off. If you cannot be home, please make arrangements with a family member or friend to be there to hand the package to the driver. This is your responsibility to maintain the contract between yourself and the closet owner. Penalties will arrive if you do not comply; see fee schedule for details.
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How far in advance can I request an item to rent?
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You are able to request an item for future delivery up to 60 days in advance!
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I rented an item and it arrived to me already damaged, what do I do?
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Once you receive your item, please click on your Requests tab and click on that item and select "Report a Problem". You have the option to provide us with details and photos of the damage during this report. Please notify Hangurs immediately or you may lose your ability to receive credit since we will not be certain when the damage happened.
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We will review the information provided in your report and get back to you as soon as possible. Please keep your item for the full cycle of the rental contact, returning it on the agreed upon end date. We will determine the appropriate course of action and get back to you as soon as possible.
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Hangurs charged me a transportation fee, what gives?
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You are charged a transportation fee to remedy a problem that involved delivery. Upon delivery to the renter, the item you sent them was identified as damaged, or you were not home for pickup/drop-off and the delivery had to be rerouted, or another situation occurred that delivery was required to remedy. Please see the glossary of terms: Transportation Fee.
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What is the inconvenience fee? Why was I charged?
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You are charged an inconvenience fee whenever there is a problem that administration needs to be involved to remedy. Upon arrival to the renter, either you canceled a rental after the allotted grace period, the item you sent them was identified as damaged, you were not home for delivery/pick-up and the delivery had to be rerouted, or another situation occurred that administration needed to get involved. Please see the glossary of terms: Inconvenience Fee.
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How can I delete items I hung up in my closet?
To delete your item, click on the item under the My Closet tab, tap the three dots in the right-hand corner, and delete. Boom it’s gone. No more renters can request this item once it is deleted.
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If you have already accepted a rental request regarding that item, you cannot delete. Please either cancel the pending request under Requests or satisfy that rental contract before deleting the item. Failure to do so may incur fees based upon our fee schedule.
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I got my item back from a renter and it’s damaged, now what?
Once you receive your item back from your renter, please click on your Requests tab and click on that item and select "Report a Problem". You have the option to provide us with details and photos of the damage during this report. Please notify Hangurs immediately or you may lose your ability to receive credit since we will not be certain when the damage happened.
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We will review the information provided in your report and get back to you as soon as possible. Hangurs will assess the situation and use discretion to charge the renter an amount up to the damage expense you listed. All damage valuations are done so on a case by case basis.
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What are the charges for transportation?
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Hangurs has decided to help pay the courier cost for our members. Currently, we cover 100% of the courier cost for deliveries under 5 miles. We cover 50% of the courier cost for deliveries that take place 5 - 10 miles. We provide a $10 credit for items being delivered above 10 miles.
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Please note: If you are not home for a scheduled delivery or pick up, you will be responsible to pay the courier costs and additional cost of rescheduling the delivery.
What is the delivery wait time?
When picking up items, if your package is not prepared and ready within 5 minutes of your drivers initial arrival, the courier may request that you reschedule this pick up (at the driver’s sole discretion). Hangurs does not have any control or discretion on the grace period granted... so please, have your package ready!
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What does Hangurs charge to post an item?
Nothing! There is no fee to post items.
What is the fee to withdraw from my home account?
There are no Hangurs fees associated with withdrawing your funds. Stripe charges transaction costs of 2.9% + $0.30 per transaction; please see Stripe fee schedule for more details.
How can I link my credit card to my account?
To add your credit card, please visit My Wallet section found in the main menu and update the Payment section.
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How can I add my bank account information to get paid?
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In order to receive payouts on your profits from Hangurs, you will need to add your bank account information in the My Wallet section and complete the Payout section. You will also need to complete the Identity Verification section required from Stripe.
Can you just put the money I earned on my credit card?
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No, money you earn can only go to your bank account.
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I just rented out an item but I don’t see the income from it, where is it? How long does it take to post?
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Your accumulated profit amount will always display on the top of your Profile page, only visible to you.
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To see the amount currently available to withdraw, please visit My Wallet under the top section titled YOUR CASH. If nothing has displayed, it might be because we are waiting for the completion of your rental period. Once your item has been returned in good standing, Hangurs will review the contract and release your funds, making it available to withdraw.
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Can you direct deposit into my bank?
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Yes! Under Your Wallet, once there is cash available to withdraw under YOUR CASH section, you are able to send funds directly to your bank account. There is a minimum withdrawal required of $100.
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Why do I have to have a card on file?
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In order to participate in the Hangurs community, whether you are renting from others or making a profit yourself, we need your credit card on file. Things happen on both ends of this equation and we want to make sure everyone is treated fairly. We have credit cards on file in order to remedy any situation.
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Is there a monthly fee to be a member?
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There is no fee to be a member!
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Should I tell the renter to wash my item or just send it back as is?
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Your instructions are completely up to you. You want others to rent from you, so the easier you make it, the more likely you will get more renters. “Send back as” would seems to be the most convenient way. Also, if your items are hang dry only or have specific washing instructions due to the material, it’s best if you wash it yourself.
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Please always make sure you wash and dry your own items between rental cycles (you don't want to send it to another renter without cleaning it first).
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How many times can I rent out the same item?
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You can rent out the same item as many times as you would like, as long as you can keep track of it all. Be sure to wash or dry clean the item between each rented our use if the previous renter has not already done so in their instructions.
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Once you notice signs of wear and tear, please make note of this under the item description or fix any damage. As long as you are straight forward about the condition of the item being rented and there is a demand for it, you are free to rent it out as many times as is requested!
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What if two people want the same item?
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Well, since you are your own business, you can ask yourself some questions: Who requested it first? Who wants it for longer? Your business, your call.
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I made a lot of money; do I have to pay taxes on this income?
Yes. Please consult your tax advisor. Hangurs is not responsible for reporting your taxable income.
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Who can see my earnings?
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Only you can see the earnings of your own closet, others cannot see this. Under your My Closet, you will have the total accumulated earnings listed on the top margin; this will be helpful when reporting your annual income for tax purposes. We also will email you confirmation receipts with a copy of your invoice transactions. Please keep in mind, this is done as a courtesy and we are not responsible for making sure you report your income. Please speak to your tax advisor.
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How can I contact Hangurs?
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Hangurs LLC
21781 Ventura Blvd #55A
Woodland Hills, CA 91364
323-507-3430