Hangurs - Fee Schedule

Our fee schedule is to show members exactly what to expect when working with Hangurs LLC, either as a renter or as a closet.  Please examine our fee structure to make sure you find it satisfactory before deciding to do business with us.

 

You are never charged to post, edit, delete, or search items. 

Request Period Fees

 

OWNER SIDE:

Same Day Request

  1. OWNER has 1-hour window to cancel the request received otherwise automatically accepted. 

  2. If canceled by OWNER

  • Within the 1-hour window  = no charge (this is their grace period).

  • After 1-hour grace period  = inconvenience fee.

  • After 1-hour grace period + delivery on the way =  inconvenience + transportation fees.

 

Future Day request 

  1. OWNER has 24 hours to accept or deny the request or it will automatically expire.

  2. If canceled by OWNER 

  • Within the 24-hour grace period = no charge  

  • After 24-hour grace period = inconvenience fee.

  • After 24-hour grace period + delivery on the way = inconvenience + transportation fees.

RENTER SIDE:

Same-Day Request

  1. Any cancellation by RENTER = inconvenience fee (since same day).

  2. If RENTER canceled + delivery already on the way =  inconvenience + transportation fees.

 

Future-Day Request

  1. Cancellation by RENTER within the 24-hour grace period = no charge

  2. If RENTER canceled after 24-hour grace period = no charge  

  3. If RENTER canceled after 24-hour grace period + delivery on the way = inconvenience + transportation fees.

 

Schedule Fees

<beginning of rental period>

OWNER SIDE:

If OWNER not home to hand off the item to the courier = inconvenience + transportation + door fees

*Rental transaction will be canceled, no profits to the owner, full refund to RENTER (unless OWNER is able to reschedule for same day)

 

RENTER SIDE:

If RENTER is not home to receive the item from the courier =  inconvenience + transportation + door fees + holding fees (if applicable )

*RENTER stills pay full rental contract 

*RENTER must contact Hangurs reschedule a new delivery time. 

*Transportation fee will also include transportation to closest Hangurs facility. 

*RENTER is also charged a Hangurs holding fee for every day Hangurs holds an item.


 

<end of rental period>

RENTER SIDE:

If RENTER is not home to return item to the courier =  inconvenience + transportation + door fees

*RENTER must contact Hangurs to reschedule new item pick up time. 

*RENTER charged a penalty fee for every day held for a late return.

*RENTER also charged the item’s daily rental day fees.

 

OWNER SIDE:
If OWNER is not home to receive the item from the courier =  inconvenience + transportation + door fees + holding fees (if applicable)

*OWNER must contact Hangurs reschedule new delivery time. 

*Transportation fee will also include the transportation to closest Hangurs facility 

*OWNER is also charged a Hangurs holding fee for every day Hangurs holds an item.



 

Item Fees

 

ITEM DAMAGED:

If item already damaged upon arrival to Renter (Item is damaged by OWNER and sent to RENTER anyway):

  • RENTER reports to Hangurs upon receipt with photos under report issue popup.

  • RENTER still keeps item for full rental period.

  • HANGURS will assess damage and return charges/credits

  • OWNER is charged =  inconvenience fee + all transportation fees of the rental period.

  • OWNER does not make any profits, and RENTER refunded upon assessment.

  • OWNER is made aware that item can not be made available for future rentals until damage is fixed.

 

If item is damaged by RENTER during rental period.

  • RENTER returns damaged item at end of rental period (still pays full rental price).

  • OWNER reports to Hangurs upon receipt with photos under report issue popup.

  • HANGURS will assess damage 

  • RENTER is charged additional damage fee (as determined by HANGURS).

 

ITEM LOST:

If item is lost by RENTER during rental period and

  1. RENTER tells us immediately (during rental period)

  • RENTER reports item lost as early ASAP through app.

  • RENTER charged = full damage fee (as previously set by OWNER)

 

  2. RENTER tells us after rental period ends

  • RENTER does not report item lost until past rental period

  • RENTER pays full amount of rental agreement

  • RENTER charged additional = daily penalty fee + additional daily rental costs for every day that’s late. Once additional daily rental charges cost reach 150% of retail, RENTER keeps item. 

  • Otherwise, once notified RENTER charged full damage expense (as set by OWNER) and incurs no additional fees.