Hangurs - Fee Schedule

Our fee schedule is to show members exactly what to expect when working with Hangurs LLC, either as a renter or as a closet.  Please examine our fee structure to make sure you find it satisfactory before deciding to do business with us.

 

You are never charged to post, edit, delete, or search items. 

Request Period Fees

 

OWNER SIDE:

Same Day Request

  1. OWNER has 1-hour window to accept the request received otherwise it automatically expires. 

  2. If canceled by OWNER after they have already accepted the request:

  • Within the 1-hour window  = no charge (this is their grace period).

  • After 1-hour grace period = inconvenience fee.

  • After 1-hour grace period + delivery on the way =  inconvenience + transportation fees.

 

Future Day request 

  1. OWNER has 24 hours to accept the request or it will automatically expire.

  2. If canceled by OWNER after they have already accepted the request:

  • Up to the day before delivery = no charge  

  • If delivery date is under 24 hours from delivery = inconvenience fee.

  • If delivery date is under 24 hours from delivery + delivery on the way = inconvenience + transportation fees.

RENTER SIDE:

Same-Day Request

  1. Any cancellation by RENTER = inconvenience fee (since same day).

  2. If RENTER canceled + delivery already on the way =  inconvenience + transportation fees.

 

Future-Day Request

  1. If RENTER cancels and the delivery date is more than 24-hours away = no charge

  2. If RENTER cancels within 24-hours from date of delivery = inconvenience fee  

  3. If RENTER cancels within 24-hours from date of delivery + delivery on the way = inconvenience + transportation fees.

 

Schedule Fees

<beginning of rental period>

OWNER SIDE:

If OWNER not home to hand off the item to the courier = inconvenience + transportation + door fees

*Rental transaction will be canceled, no profits to the owner, full refund to RENTER (unless OWNER is able to reschedule for same day)

 

RENTER SIDE:

If RENTER is not home to receive the item from the courier =  inconvenience + transportation + door fees + holding fees (if applicable )

*RENTER stills pay full rental contract 

*RENTER must contact Hangurs reschedule a new delivery time. 

*Transportation fee will also include transportation to closest Hangurs facility. 

*RENTER is also charged a Hangurs holding fee for every day Hangurs holds an item.


 

<end of rental period>

RENTER SIDE:

If RENTER is not home to return item to the courier =  inconvenience + transportation + door fees

*RENTER must contact Hangurs to reschedule new item pick up time. 

*RENTER charged a penalty fee for every day held for a late return.

*RENTER also charged the item’s daily rental day fees.

 

OWNER SIDE:
If OWNER is not home to receive the item from the courier =  inconvenience + transportation + door fees + holding fees (if applicable)

*OWNER must contact Hangurs reschedule new delivery time. 

*Transportation fee will also include the transportation to closest Hangurs facility 

*OWNER is also charged a Hangurs holding fee for every day Hangurs holds an item.



 

Item Fees

 

ITEM DAMAGED:

If item already damaged upon arrival to Renter (Item is damaged by OWNER and sent to RENTER anyway):

  • RENTER reports to Hangurs upon receipt with photos under Requests tab.

  • RENTER still keeps item for full rental period.

  • HANGURS will assess damage and return charges/credits

  • OWNER is charged =  inconvenience fee + all transportation fees of the rental period.

  • OWNER does not make any profits, and RENTER refunded upon assessment.

  • OWNER is made aware that item can not be made available for future rentals until damage is fixed.

 

If item is damaged by RENTER during rental period.

  • RENTER returns damaged item at end of rental period (still pays full rental price).

  • OWNER reports to Hangurs upon receipt with photos under report issue popup.

  • HANGURS will assess damage 

  • RENTER is charged additional damage fee (as determined by HANGURS).

 

ITEM LOST:

If item is lost by RENTER during rental period and

  1. RENTER tells us immediately (during rental period)

  • RENTER reports item lost as early ASAP either by email or under Requests tab.

  • RENTER charged = full damage fee (as previously set by OWNER)

 

  2. RENTER tells us after rental period ends

  • RENTER does not report item lost until past rental period

  • RENTER pays full amount of rental agreement

  • RENTER charged additional = daily penalty fee + additional daily rental costs for every day that’s late. Once additional daily rental charges cost reach 150% of retail, RENTER keeps item. 

  • Otherwise, once notified RENTER charged full damage expense (as set by OWNER) and incurs no additional fees. 

 
 
 
Hangurs Logo

21781 Ventura Blvd. #55A

Woodland Hills, California 91364

info@hangurs.com

  • Black Facebook Icon
  • Black Twitter Icon
  • Black Instagram Icon

© Hangurs 2019