HANGURS

Request Period Fees aka "WHEN CAN I CANCEL WITH NO FEES?"

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If you are the OWNER and someone makes a SAME DAY REQUEST:

OWNER has 1-hour window to accept/reject the request received otherwise it will AUTOMATICALLY EXPIRE.  

• if OWNER cancels a request they have already accepted WITHIN the 1-hour window = inconvenience fee 

• if OWNER cancels a request they have already accepted AFTER 1-hour grace period = inconvenience + transportation charges

 

If you are the OWNER, and someone makes a FUTURE DAY REQUEST:

OWNER has until 24 hours before rental date to accept/reject the request otherwise it will AUTOMATICALLY EXPIRE.

• If OWNER cancels a request BEFORE 24-hours from start of rental = no charge

• If OWNER cancels a request WITHIN the 24-hour period of rental = inconvenience fee

• If OWNER cancels a request WITHIN the 24-hour period of rental and delivery on the way = inconvenience + transportation charges

 

If you are the RENTER and you made a SAME DAY REQUEST:

• ANY same day request cancellation by RENTER = inconvenience fee 

• If RENTER cancels same day request and delivery is already on the way (driver en route) = inconvenience + transportation charges

 

If you are the RENTER and you made a FUTURE DAY REQUEST:

• If RENTER cancels their request BEFORE 24-hours from start of rental = no charge

• If RENTER cancels their request WITHIN the 24-hour period of rental = inconvenience fee

• If RENTER cancels their request WITHIN the 24-hour period of rental and delivery on the way (driver en route) = inconvenience + transportation charges

 

 

Schedule Fees aka SOMEONE WASN'T HOME FOR DELIVERY/PICKUP

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INITIALLY RECEIVING THE RENTAL

If OWNER is not home for item PICK UP = inconvenience fee ($35) + transportation charges (missed initial pick up and rescheduled pick up) + door fee ($10)

what to do

• OWNER needs to contact Hangurs to reschedule new pick up time or the rental transaction will be canceled and RENTER will be fully refunded (including their transportation costs) paid by OWNER who caused cancelation.

  • If rental transaction CANCELED this means no profits will be paid out to the owner.

  • If rental transaction RESCHEDULED, OWNER pays additional transportation/pickup fee.

 

If RENTER is not home for item DELIVERY = inconvenience fee ($35) + transportation charges (missed initial delivery, to Hangurs hub and rescheduled delivery fee) + door fee ($10) + daily hold fee (if applicable)

• RENTER stills pay full rental period time.

• RENTER must contact Hangurs if they want to reschedule delivery.

• Transportation fee will also include any transportation to/from closest Hangurs facility.

• RENTER is charged a daily Hangurs holding fee for every day Hangurs holds an item.

 

 

RETURNING RENTAL ITEMS

If RENTER is not home to return item for PICK UP = inconvenience fee ($35) + transportation charges (missed initial pick up and new rescheduled pick up) + door fee ($10) + rental period charge (price from owner) + daily penalty fee ($50)

• RENTER must contact Hangurs to reschedule pick up time.

• RENTER charged a penalty fee for every day late return.

• RENTER charged an additional rental period fee.

• RENTER charged additional transportation fee for second pick up attempt.

 

If OWNER not home for DELIVERY of item = inconvenience fee ($35) + transportation charges (missed initial delivery, to Hangurs Hub, and rescheduled delivery) + door fee ($10) + daily hold fees (if applicable)

• OWNER must contact Hangurs to reschedule new delivery.

• Transportation fees include transportation to/from Hangurs facility.

• OWNER is charged a daily Hangurs holding fee for every day Hangurs holds their item.

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Item Fees aka SOMETHING HAPPENED TO THE ITEMS

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THERE IS DAMAGE:

Item already damaged upon arrival to Renter. This means the item was previously damaged by OWNER and sent to RENTER anyway.

• RENTER reports to Hangurs upon receipt with photos under Report Issue popup.

• RENTER still keeps item for full rental period.

• HANGURS will assess damage and return charges/credits to RENTER

• OWNER is charged =  inconvenience fee + all transportation fees of the rental period.

• OWNER does not make any profits and returns charges.

• OWNER is made aware that this item is not available for future rentals until fixed.

 

Item is damaged by RENTER during rental period.

• RENTER returns damaged item at end of rental period.

• OWNER reports to Hangurs upon receipt with photos under Report Issue popup.

• HANGURS will assess damage.

• RENTER is charged = percentage of damage fee (as determined by HANGURS).

 

ITEM IS KEPT PAST CONTRACT:

RENTER is charged = inconvenience fee ($35) + transportation charges (for missed pick up and new rescheduled pick up) + door fee ($10) + additional rental period fee (price from owner) + daily penalty fee ($50)

 

ITEM HAS BEEN LOST:

Item is lost by RENTER during rental period and immediately notifies Hangurs.

• If RENTER reports item lost during rental period through app or via email, the RENTER will be charged the full damage fee (as previously set by OWNER)

 

Item is lost by RENTER during rental period but RENTER does not report to Hangurs until after rental period.

• If RENTER does not report item lost until past rental period, Hangurs will charge for next 4 day rental (rental price listed) and continue to do so until notified that the item is lost.

• RENTER will be charge the full damage fee (as previously set by OWNER)

• RENTER charged additional daily penalty fee + additional rental period fees.

  • Once reported as LOST, Hangurs stops charging penalty and rental fees.

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Renter Courier Charges aka HOW MUCH DOES COURIER COST ME?

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Below is the current transportation fee schedule based upon closet and rental proximity, Hangurs has the right to change this at any time. Right now we are running a promotional period where we discount (subsidize) all or some of the courier costs:

 

Courier cost for the RENTER:

• Under 5 miles --- FREE (Hangurs Covers Cost)

• Over 5-10 miles --- 50% (Hangurs Splits the Cost)

• 10+ miles --- $10 credit (Hangurs gives $10)

 

To protect our members, you will never know the exact address of an OWNNER or RENTER. Before accepting any orders, the RENTER will see the full transportation charge and have the option not to submit the request.

 

WHAT ABOUT INSURANCE?

Renters incur $5 fee to cover courier insurance for up to $500 liability coverage during transportation of item.

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Price Point Recommendations aka HELP ME WITH PRICING!

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Rental Price:

We recommend the owner setting a rental period price of 10% of the original retail price. The rental period is for 4 days of rental (example Thursday item received Sunday item returned is 4 days).

 

Damage Expense:

We recommend owner setting damage expense to 40-60% of the original retail price. Please keep in mind this amount will serve as the security deposit hold on the renter’s account until the item is returned at the end of the contract in good standing. This amount is the maximum an OWNER will receive as compensation if an item is lost or not returned, so please price accordingly. Think about it as what you would be able to sell this item for resale.

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Credit card HOLDS explained:

RENTER will have a hold on their credit card in the amount of the Damage Expense as set by the OWNER. Once the item is returned back to OWNER will no damages, the full amount of the hold will be released. If the rental request is more than 2 weeks out, you may see the hold be removed and added back (we cannot hold charges for more than a certain time period).

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If you have any other questions that were not addressed, please EMAIL US and we will add it to our list.

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