1. THE HANGURS SERVICE
2. ELIGIBILITY/GENERAL RESTRICTIONS
The User’s limited license to access and make personal use of the Site is contingent on the following:
2.1. The user must be at least 18 years of age.
2.2. The User must provide information (personal and otherwise) that is truthful to the best of the User’s knowledge and in the event any such information changes, the User shall notify the Company of any such change within a reasonable amount of time;
2.3. The User shall not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of the Site. The User will not take any action that imposes an unreasonable or disproportionately large load on the Site’s infrastructure. The User agrees not to use any robot, spider, other automatic device, or manual process to monitor or copy any content from the Site without the prior express consent from an authorized Company representative, unless such use is by a search engine employed to direct Internet users to the Site;
2.4. The User shall not reproduce, duplicate, copy, sell, resell, visited, or otherwise exploit for any commercial purpose without express written consent of the Company;
2.5. The User shall not use any of the Services for any unlawful or harmful purposes; and
2.6. Any unauthorized use automatically terminates the permission or license granted by the Company.
3. RELATIONSHIP BETWEEN USER AND COMPANY
The User acknowledges and agrees that the Company simply provides a venue through which Users may connect to rent clothing items to one another. The Company is not a party to any agreement between Users of the Site for any products or services. Further, the Company cannot attest to the veracity of the background represented by any User or any claims made regarding clothing (e.g., size, fit, design, type, brand, condition) to be rented. The Company does not verify any such information and disclaims any guarantees thereto.
4. DELIVERY OF ITEMS
All delivery is conducted through Roadie, a third party (whose terms and conditions can be found here). Users will never see addresses of other members, however, the Service will notify the User when the Roadie driver is located at the pick-up or drop-off location. By agreeing to these terms or continuing to operate as a member of the Company, you agree to be bound by the Roadie Terms of Services Agreement.
5. USER DISPUTES
Users are encouraged to contact the Company directly for assistance with regard to settling disputes. However, the Users hold the Company harmless for such assistance in consideration of electing to request such assistance. Users may contact the Company at firstname.lastname@example.org in order to request such assistance.
6. PAYMENT; COMPANY FEE
All payments will be processed via Stripe. Payment processing services for each member on Hangurs LLC are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these terms or continuing to operate as a member of the Company, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of the Company enabling payment processing services through Stripe, you agree to provide accurate and complete information about you and your business, and you authorize the Company to share it and transaction information related to your use of the payment processing services provided by Stripe. The Company will earn its fee on a transaction-by-transaction basis in accordance with the fee schedule located on the Site. By signing up for the Service, the User agrees to the fee schedule described above and the means by which such transactions are made.
7. BILLING; REFUNDS
The Company is not obligated under any circumstance to, but may in its sole discretion, credit the User’s account for additional use of the Site or Services/offer refunds of amounts paid. The User's sole and exclusive remedies will be with the User with whom such agreements were made to rent clothing. Furthermore, the User agrees and acknowledges that it must be present at the time of delivery to receive the package. In the event the User fails to do so, it will not be grounds for any refund.
8.1. The User agrees and acknowledges that the Company is providing a valuable service through which Users may connect with other parties to provide certain services for which the fees to be paid to the Company are consideration. Thus, any attempt to circumvent providing the Company consideration for the Service shall be a violation of this Agreement. Users may not (i) directly or indirectly initiates, solicits, negotiates, contracts or enters into any business transactions, agreements or undertakings with any such third party identified or introduced through the Site; or (ii) seeks to bypass, compete, avoid or circumvent the Company from any business opportunity that relates to the Services by utilizing the contact information or identities of such parties introduced through use of the Site.
8.2. Should any User violate this Section, then any financial gain made by it, or any associated party, that would otherwise be for the benefit of the Company resulting from a breach of this Section shall be held in trust for the benefit of the Company and then be transferred to a nominated account of the Company, until which time such outstanding amount shall incur interest at the rate of 10% per annum. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment and the User shall pay the interest together with the overdue amount.
The Company has the right at any time or from time to time to modify or amend this Agreement. Should the Company choose to modify this Agreement the Site will display such changes, which will be the User’s only notification of any such change. Any use of the Site or the Service by the User after such notification shall constitute the User’s acceptance of the modified or amended terms. No modification to this Agreement made by the User shall be binding upon the Company.
10. INTELLECTUAL PROPERTY
The Site holds all content located on the Site, which is the property of the Company or its content suppliers and protected by international copyright laws. The Site may contain or reference trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes or other proprietary rights belonging to Company and/or other parties. No license to or right in any such trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes and other proprietary rights of Company and/or other parties is granted to or conferred upon the User and the user may not utilize such content by any manner aside from viewing such content according to the license granted herein. Prohibited uses of such content without the written consent of the Company include (but are not limited to):
10.1. Removing, altering, bypassing, avoiding, interfering with, or circumventing any copyright, trademark, or other proprietary notices marked on the Site or any digital rights management mechanism, device, or other content protection or access control measure associated with the Site including geo-filtering mechanisms;
10.2. Copying, downloading, stream capturing, reproducing, duplicating, archiving, distributing, uploading, publishing, modifying, translating, broadcasting, performing, displaying, selling, transmitting or retransmitting the content on the Site; and
10.3. Creating, recreating, distributing or advertising an index of any significant portion of the Site's content.
11. DMCA PROCEDURE FOR ALLEGEDLY INFRINGING CONTENT
To notify the Company of any copyright-infringing content, please contact us at with the following information in accordance with the Digital Millennium Copyright Act:
Identification of the allegedly copyright-infringing material
Identifying of the allegedly infringed-upon work and the copyright-holder of said work
Information reasonably sufficient for Company to contact you
A statement that you have a good faith belief that use of the material in the manner complaint of is not authorized by the copyright owner, its agent, or the law
A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Your physical or electronic signature.
Our designated Copyright Agent to receive DMCA Notices is:
21781 Ventura Blvd #55A, Woodland Hills, CA 91364
Phone number: 323-507-3430
If you fail to comply with all the requirements of Section 512(c)(3) of the DMCA including your physical or electronic signature, your DMCA notice may not be effective.
Please be aware that if you knowingly materially misrepresent that material or activity on the Website is infringing your copyright, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.
12. USER-GENERATED CONTENT
The User may have the opportunity to post a variety of content through the Site’s mechanisms without the Company’s approval (the “User Posts”).
The User agrees:
12.1. No User Posts shall contain any content that: (i) advocates for the commission of any illegal activity; (ii) advocates or professes violence or intolerance toward any specific individual, organization, or belief; (iii) is misleading or inaccurate information that was posted with the intent of misleading other users; (iv) may be deemed obscene (at the sole discretion of the Company); (v) may cause a liability for Company or its partner publications and websites (collectively, the “Partners”), or may cause Company or any of its Partners to lose (in whole or in part) the services of any ISPs or suppliers; or (vi) infringes upon the intellectual property or any other right of any third party.
12.2. Through User Posts, the User shall refrain from: (i) impersonating any person or entity; (ii) harassing any other Users of the Site; or (iii) stating or implying that anything contained in any User Post is endorsed by the Company;
12.3. By submitting User Posts to the Site, the User acknowledges that this Agreement applies to the User Posts and grants to the Company a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display any content within any User Post throughout the world in any media. The User represents and warrants that the User owns or otherwise controls all of the rights to the User Posts and that the content contained therein is accurate.
12.4. The Company reserves the right, but is under no obligation to monitor and delete any User Posts made in its sole and absolute discretion.
13. USER ACCOUNT
The User may register to the Site with an account in order to make use of certain functions and/or the Service (the “User Account”). The User is responsible for maintaining the confidentiality of the username and password that the User designates during the registration process, and the User is fully responsible for all activities that occur under the User Account. The User agrees to: (i) immediately notify the Company of any unauthorized use of the User Account or any other breach of security, and (ii) ensure that the User exits from the User Account at the end of each session. The Company will not be liable for any loss or damage arising from the User’s failure to comply with this provision. The User should use particular caution when accessing the User Account from a public or shared computer to ensure that others are not able to view or record the User Account’s username and password and/or other personal information. The Company reserves the right to terminate or suspend any User’s User Account and/or access to the Site and the Service if the Company determines (in its sole discretion) that any such User has violated this Agreement. Note that no refunds will be given in the event your access to the Site and/or Services are terminated due to a violation of this Agreement or other policies.
14. LIMITED LIABILITY
UNDER NO CIRCUMSTANCES SHALL THE COMPANY BE LIABLE TO THE USER OR ANY OTHER PERSON FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES FOR ANY MATTER ARISING FROM OR RELATING TO THIS AGREEMENT, THE SITE, ANY SERVICE OFFERED BY THE COMPANY, ANY USER POST MADE ON THE SITE; OR THE INTERNET GENERALLY, INCLUDING, BUT NOT LIMITED TO: (A) ANY PARTY’S USE OR INABILITY TO USE THE SITE; (B) ANY CHANGES TO OR INACCESSIBILITY OF THE SITE; (C) ANY DELAY, FAILURE, UNAUTHORIZED ACCESS TO OR ALTERATION OF ANY DATA OR ANY TRANSMISSION OF DATA; (D) ANY CONTENT OR DATA TRANSMITTED OR RECEIVED (OR NOT TRANSMITTED OR RECEIVED) BY/FROM ANY PARTY; AND/OR (E) ANY CONTENT OR DATA FROM A THIRD PERSON ACCESSED ON OR THROUGH THE SITE, OR THE SERVICE; WHETHER SUCH LIABILITY IS ASSERTED ON THE BASIS OF CONTRACT, TORT OR OTHERWISE. SOME JURISDICTIONS PROHIBIT
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THUS THIS LIMITATION OF LIABILITY MAY NOT APPLY TO USER.
15. DISCLAIMER OF WARRANTIES
THIS SITE, AND THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. USE OF THIS SITE AND ANY SERVICE OFFERED BY THE COMPANY IS AT THE USER’S SOLE RISK. THE COMPANY MAKES NO WARRANTIES, INCLUDING, BUT NOT LIMITED TO: (A) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON- INFRINGEMENT; (B) THAT THE SITE, OR THE SERVICE WILL MEET THE USER’S REQUIREMENTS; (C) THAT THE SITE WILL BE SECURE, UNINTERRUPTED, ACCESSIBLE OR ERROR-FREE; AND/OR (D) THAT ANY INFORMATION, DATA OR CONTENT OBTAINED FROM THE SITE, OR THE SERVICE WILL BE ACCURATE, RELIABLE, COMPLETE, TIMELY OR FREE FROM VIRUSES OR OTHER FORMS OF DESTRUCTIVE CODE. NO ADVICE OR INFORMATION OBTAINED BY THE USER FROM THE COMPANY, WHETHER IN ORAL, WRITTEN OR ELECTRONIC FORM, RELATING TO THE USER’S USE OF THIS SITE, THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.
The User agrees to indemnify, hold harmless and defend the Company, along with its directors, employees, owners, and agents from and against any action, cause, claim, damage, debt, demand or liability, including reasonable costs and attorney's fees, asserted by any person or entity, arising out of or relating to: (i) this Agreement and/or any breach or threatened breach by the User; (ii) the User’s use of the Site or any Service offered by the Company; (iii) any unacceptable, unlawful, or objectionable use of the Site or any Service offered to the User by the Company; or (iv) any negligent or willful misconduct by the User; or (v) violation of any third party’s rights (including intellectual property rights) through the User’s use of the Site or the Service. Furthermore, the User hereby agrees and acknowledges that it will pay all applicable taxes (including, but not limited to sales, use, and income) associated with any payments received through the Service and will indemnify the Company for all costs incurred (including, but not limited to, fines and attorney's fees) in the event the Company is obligated to pay any taxes on behalf of the User.
17. THIRD PARTY LINKS
There are links on the Application that lead to third party websites, including those of advertisers. THE COMPANY IS NOT RESPONSIBLE FOR THE PRIVACY POLICIES OF THOSE SITES OR THE COOKIES THOSE WEBSITES USE. IN ADDITION, BECAUSE THE COMPANY HAS NO CONTROL OVER SUCH WEBSITES AND RESOURCES, THE USER ACKNOWLEDGES AND AGREES THAT THE COMPANY IS NOT RESPONSIBLE FOR THE AVAILABILITY OF SUCH EXTERNAL WEBSITES OR RESOURCES, AND DOES NOT ENDORSE AND IS NOT RESPONSIBLE OR LIABLE FOR ANY CONTENT, ADVERTISING, PRODUCTS, OR OTHER MATERIALS ON OR AVAILABLE FROM SUCH WEBSITES OR RESOURCES.
The Company shall be free to reproduce, use, disclose, and distribute any and all communication conducted with Company through the Site including but not limited to feedback, questions, comments, suggestions and the like (the “Communications”). The User shall have no right of confidentiality in the Communications and the Company shall have no obligation to protect the Communications from disclosure. The Company shall be free to use any ideas, concepts, know-how, content or techniques contained in the Communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.
19. ERRORS AND OMISSIONS
The Site may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to certain products or services offered by the Company. The Company shall not assume responsibility or liability for any such inaccuracies, errors or omissions, and shall have no obligation to honor any order affected by such inaccuracies. The Company reserves the right to make changes, corrections, cancellations and/or improvements to any information contained on the Site, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.
20. PRODUCTS AND SERVICES
The Site may contain information about products and services offered by the Company, not all of which are available in every location. Any reference to a Company product or service on the Site does not imply that such product or service is or will be available in the User’s location. Furthermore, the Company may alter what content is available to Users at any time in its sole discretion, including (but not limited to) removing certain content from access at any time.
21. INTERNATIONAL USE
The Company does not represent that all content, materials and services on the Site are appropriate or available for use in all geographic locations, and accessing such from certain locations may be illegal and prohibited. Those who do access content, materials and services from such locations act on their own initiative and the Company is not responsible for such Users’ compliance with local laws or other applicable laws. The User shall not access the foregoing where prohibited by law.
22. NOTICE TO USERS IN CALIFORNIA
Under California Civil Code Section 1789.3, users of the Service from California are entitled to notice of the contact information for The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs: It may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
23. FORCE MAJEURE
In the event that the Company is unable to perform any of its obligations under this Agreement or to enjoy any of its benefits because of natural disaster, terrorism, fire, explosion, power blackout, earthquake, flood, the elements, strike, embargo, labor disputes, acts of civil or military authority, war, acts of God, acts or omissions of carriers or suppliers, acts of regulatory or governmental agencies, actions or decrees of governmental bodies or communication line failure not the fault of the Company or other causes beyond the Company’s reasonable control (a “Force Majeure Event”) the Company shall immediately give notice to the User and shall do everything possible to resume performance. Upon receipt of such notice, all obligations under this Agreement shall be immediately suspended.
24. VENUE; ARBITRATION
This Agreement and the interpretation of the terms herein shall be governed by and construed in accordance with the laws of the State of California, without regard to the principles of conflict of laws. The User irrevocably submits to the exclusive jurisdiction of the federal and state courts located in Los Angeles County, California. Except for a misuse or infringement of the Company’s intellectual property, any and all disputes, controversies and claims arising out of or relating to this Agreement, or concerning the respective rights or obligations of the Parties hereto shall be settled and determined by arbitration before a panel of one (1) arbitrator pursuant to the Commercial Rules then in effect of the American Arbitration Association. Judgment upon the award rendered may be entered in any court having jurisdiction or application may be made to such court for a judicial acceptance of the award and an order of enforcement. The Parties agree that the arbitrators shall have the power to award damages, injunctive relief and reasonable attorneys’ fees and expenses to any party in such arbitration.
If any provision of this Agreement is held to be invalid, illegal, or unenforceable for any reason, such invalidity, illegality or unenforceability shall not affect any other provisions of this Agreement, and this Agreement shall be construed as if such invalid, illegal or unenforceable provision had not been contained herein.
Appendix A - Terms Used on the Site
The following terms serve to define certain terms used on the Site as they relate to the Service:
Available Same Day: When an item is posted as Same Day availability, this means you are able to request and rent same day. The owner has one hour to accept these orders or else the request will expire.
Category: The listed descriptors of each item hung up for rent: Accessories, Bags, Dresses, Jackets, Jewelry, Other, Pants, Shirts, Shoes, Shorts, Skirts, and Sweaters.
Closet Unavailable: Turn this toggle ON when you are away from your closet; this makes all of your posted items invisible when others are searching. All items previously contracted and committed to other users for rental will still need to be fulfilled.
Color: This is the color of the item you are hanging; you have the ability to indicate up to 3 colors.
Condition: When hanging a new piece, you are asked to indicate the condition of the item. You can select New with tags, Like new, Good, or Minor damage. Please be accurate with the selection you make so the renter knows exactly what they are getting when they rent this item.
Damage Expense: This amount will be the maximum a renter would be charged if an item comes back to the owner damaged or not at all (lost item). Each item available for rent has its own indicated damage expense as set by the owner. We recommend the price being approximately 40% of the original retail price on the item. If damage has been reported, Hangurs will use discretion on the total charge and make the final decision based upon information found in the damage report.
* Please note that during every contract, this damage expense amount will also be the security deposit hold amount on the renter's credit card. Once an item is returned to the owner in good standing, Hangurs will fully release this hold upon order completion. Setting this price over the recommended point may deter renters.
Damaged: When the condition of an item is received back from rental (or when initially delivered to the renter) is in a lesser value/altered state than was indicated or from its original condition when lent it out. The appearance of damage and severity of damage is ultimately determined by Hangurs, gathered within the damage report that is filed.
Delivery Notes: Under your Profile Details section, you are able list your address and have the option to indicate if our driver needs special instructions to reach your front door. All of this information is private and nobody except Hangurs and our courier provider can see this information.
Delivery Window: The window of time you select and agree upon that you will be home for delivery or pick up. Members can choose from a variety of windows, setting their primary and secondary choice. The renter requests each item with their selection, then it is up to the owner to accept (or reject) the submitted time windows. Once an item has been approved for rental, both the owner and the renter need to be home for the selected time windows.
Discover: On the bottom menu bar, you are able to search the map to find items that are available to rent. You can zoom in, zoom out, move the map, and click on the pin marker to explore each closet.
Door Fee: The fee associated with rescheduling a delivery or pick up due to missing your previously scheduled window. To avoid these fees, please be home during the agreed upon windows. See fee schedule for details.
Dry Clean Fee: This is a dry clean fee only to cover the owner's cost of dry cleaning for certain items that are hung. The closet owner is responsible for physically dry cleaning the item, the renter pays the additional fee (if indicated by closet owner). If this fee exists, it will be indicated on the item detail page.
Dry Clean Only: When posting an item to hang, the owner can choose to post their item as "dry clean only". This means the renter should not wash and dry the item at the end of their rental cycle, but instead return the item AS IS. The closet owner will dry clean it themselves. Please note, the owner will add a one-time fee for items hung with “dry clean only” indicator.
Earnings: The closet owner’s proceeds. Only each closet owner can see their own earnings on their profile page. Please see fee schedule for breakdown.
Favorites: Under My Closet, you are able to tab to the Favorites button and see items that you have liked. When searching items, you can click on the heart to "like" the item. It will be saved so you can find it easily later. Tap on the heart again to unclick and it will be removed from your Favorites.
Fixed Shipping: Hangurs currently pays the cost directly to the courier. We will provide either free shipping to all orders under a 5 mile radius, provide 50% of the cost for deliveries that range 5-10 miles, or credit renters $10 for order that exceed a 10 mile range for delivery.
Free Shipping: Free shipping for all order under 5 miles delivery!
Filters: When searching for a specific item, you have the option to filter fields and find exactly what you are looking for. The filter is found on the top right of your Discover Page (the map) or under the Search Tab on the bottom menu. You can either filter by Gender, Category, Item Color, or Availability (same day). You can even sort your results by Price: low to high, Price: high to low, Available Now, or Recently Added. To clear filters, click on the button Clear Filters.
Hangurs Hub: Hangurs has several “hub” locations that will hold your item if you were not home for agreed upon delivery. After the courtesy wait period of 5 minutes, the courier will transport the item to the closest hub location. Please note, there are charges associated for each day Hangurs holds your items, so please reschedule as soon as possible to avoid these holding fees. See fee schedule for details.
Identity Verification: In order to abide with KYC regulations, we must verify your identity before you can collect funds from your rentals. This information is completely private, not even Hangurs can access this data. The verification process is implemented by Stripe. Please read their Stripe Connected Account Agreement, which includes the Stripe Terms of Service for more information.
Inconvenience Fee: The amount charged to either renter or owner for administrative or delivery inconveniences. Please see fee schedule for potential occurrences.
Insurance Handling Shipping Fee: Each rental order will incur a flat $5 insurance fee to cover liability up to $500 during transportation with the courier. Please note, both ways of transportation will be covered with this one-time flat fee.
Invite Friends: You are able to invite your friends to join the app! From the top left menu bar, simply select Invite Friends and decide how you would like to share the app download. You can text it, email it, whatsapp it, or any other social media app you have available on your phone.
Like Notifications: Under Settings, you are able to turn off (or on) the notification regarding item Likes. When a member likes an item you have hung in your closet, depending on this toggle (on/off), you will or will not be notified.
Lost item: If you lost an item you have rented, you will need to notify Hangurs immediately as to not incur additional charges above the damage expense charge. Please note there are several penalties associated when you hold a rental item beyond agreed upon contract date. If Hangurs is unaware the item is lost, you will be charged for each additional day of rental; the daily rental fee will be charges as if you were continuing to rent the item, plus a penalty charge, plus transportation costs to remedy a previously scheduled courier, etc. It is best to report this item missing as soon as possible to minimize these charges. For details please visit our fee schedule.
My Closet: This tab can be found from the top left menu. This is your closet's home page. All of the items you have hung up on your closet will be listed here. You are able to click on each item listed, edit, or delete as you see fit. Under the My Closet tab you can also access your Favorites which is where any item
you have liked from other closets can be found.
My Wallet: This tab can be found from the top left menu. Here, you can access Your Cash, Payments, Profits, and your Identity Verification. You are able to view and edit all of these fields. You are also able to request withdrawals from this tab once you have earned above $100 in profits. The profits will be sent directly to the account you have set under the Payout Method once you request a withdrawal.
Notifications: This tab is found on the bottom bar of the app. If you have a notification, a red market will appear with your number of new notifications. Once inside your Notifications, there will be two buttons you can select at the top of this page; Rentals and Likes. All notifications related to either Rentals or Likes will be listed under their corresponding tab. Notifications will appear in bold until you have clicked to read each one. Also, you can swipe and delete to clean up the list at any time.
Overnight Hold Fee: The fee incurred if Hangurs needs to hold your item since you were not home for during the scheduled delivery window. Items will be sent to our Hangurs Hub. See fee schedule for details.
Payment Method: Under My Wallet, you can store a credit card as your default payment method. Please keep in mind, you must have a valid payment method and complete ID Verification through Stripe before you are able to post and publish any items in your closet or to rent any items from others.
Payout Method: Under My Wallet, you can store your bank information for direct deposit requests on your profits. Once your earnings have hit over $100 to are able to request a withdrawal. You must have a valid payment method and complete ID Verification through Stripe before you are able to post any items or rent any items.
Penalty Fee: If you keep an item for longer than the agreed upon contract, you are charged a flat $50 per day as a penalty fee, plus the normal rental price per day until the item is returned. There may be additional delivery and transportation fees charged based upon missing your original pick up and/or to reschedule a new pick up date/time. Please see fee schedule for the expanded breakdown of fees.
Per Day: A 24-hour rental period.
Preferred Wash Option: How the closet owner prefers you handle cleaning their item at the end of the rental cycle; either send back as is (do not wash), wash and dry, or dry clean fee only (this is just a fee, the closet charges so they can dry clean their item once it’s returned). If you are hanging an item in your closet, you have the same choices made available for the wash option of your item.
Pricing: When you see the Item Detail of something you would like to rent, there will be the retail price (original purchase price of the item), the Listed price (how much to rent per day), and the Damage Expense price (the security deposit hold to cover cost of damages- if any). * As an owner, you are asked to indicate these three fields when posting an item to be made available for rent. We recommend 10% of
retail for the daily listed price and 30-40% for the damage expense.
Profile Details: To access, tab the top left menu and select Profile Details. Here you can update your Closet Name (which is visible to others) or edit the private information as well: your name, your email, phone number and delivery address.
Push Notifications: Under Settings, you are able to turn off (or on) the Push Notifications. You must be logged in to Hangurs to receive these push alerts. These messages look like text messages, except they are sent through the app, not via SMS. We recommend keeping these (or SMS Notifications) turned ON so that if you have time sensitive requests (rental request, rental acceptance, etc.) you are able to act quickly and not miss out on profit opportunities.
Rental Price Per Day: The price you are charged per 24-hours of renting an item.
Requests: Under the Requests Tab, you will find a list of all of the requests you have sent to other closets to rent items as well as a list of all the requests you have received from others. We have tabbed these separately to help you keep track of these separate transactions.
Retail Price: The original purchase price of the item.
Same Day Items: Same Day Items are items that closet owners have hung up and have made available to renters on for same day requests. All Same Day Items are given a one-hour grace period for an owner to accept this rental request before it expires.
Search: When searching for a specific item, you can tab on the Search button at the bottom of your navigation bar. You are able to search via text search "black lace dress" and have the option to filter certain fields to find exactly what you are looking for. The filter is found on the top right of your Discover Page (the map) or under the Search Tab on the bottom menu. You can either filter by Gender, Category, Item Color, or Availability (same day). You can even sort your results by Price: low to high, Price: high to low, Available Now, or Recently Added. To clear filters, click on the button Clear Filters.
Send Back As Is: This is the preferred wash method as indicated by the owner. When you rent an item that is listed as "Send Back As Is" - do not wash and dry the item at the end of your rental period. Simply wear and enjoy the item for your time period and return to owner as is (yes, dirty). The closet owner prefers to wash it themselves.
Size: US size, or if International sizing please indicate the size on label.
SMS Text Notifications: Under Settings, you are able to turn off (or on) the SMS Text Notifications. You do not need to be logged in to Hangurs to receive these alerts. These messages are text messages from Hangurs. We recommend keeping these turned ON so that if you have time sensitive requests (rental request, rental acceptance, etc.) you are able to act quickly and not miss out on profit opportunities.
Stripe: Stripe is the technology company we have partnered with to implement the making and receiving of all payments. Stripe provides the technical, fraud prevention, and banking infrastructure required to operate the Hangurs online payment systems. That being said, they have specific requirement before they can "verify you" as a user, such as front and back photos of a government issued id, social security number, etc. Please see their terms and conditions for more details.
Transportation Fee: A charge that is incurred to either a closet or a renter that involves covering the transportation costs when someone is not home for the agreed upon time window. This fee can be incurred for several reasons: you are not home to receive an item or deliver an item, you were late to cancel a rental, if we need to reschedule for any reason such as holding the item for longer than the original rental agreement, or reschedule from not being home to receive or deliver item. This is a charge to remedy any delivery mishap. Please see fee schedule for expanded details on when this would occur.
Waiting Time: Our courier will provide a courtesy wait time of approximately 5 minutes during delivery. The driver has discretion on when thereafter to leave. The Hangurs member that missed this delivery or pick up is responsible to contact Hangurs immediately to reschedule. Charges may apply for rebooking the delivery. If you have rented an item and you were not home for delivery, there will be no refunds issued. You were prompted with several delivery reminders to prevent this from happening. Please see our Hangurs fee schedule for details.
Wash and Dry: This is the preferred wash method as indicated by the owner. When you rent an item that is listed as "Wash and Dry", at the end of your rental contract, please wash and dry the item (washing in cold water and tumble dry low).
Your Cash: Under My Wallet, you are able to see Your Cash available. Sometimes the amount is pending until the active rental has been completed. Once Your Cash is greater than $100, you are able to request a withdrawal for a direct deposit to your bank account chosen under Payouts Method.
Your Items: On the top left menu, you can select the My Closet tab where you can see all of the items you have listed in your closet that are available for rent. You are able to click on each item listed, edit, or delete as you see fit. Under the My Closet tab you can also access your Favorites which is where any item you have liked from other closets can be found. If any item in your closet says "unpublished", that means we are missing some of your account information under My Wallet section. Please make sure to complete the Verification ID (as required by Stripe), the Payment (credit card) and Payout (direct deposit) information.