General | App Navigation | Advice | Fees, Charges, Payments | Privacy | Terms
App Navigation
I’m having trouble logging in. What should I do?
Have you already registered? Make sure you register as a new user to create your username and password.
If you have already registered and can’t log in, click forgot password to reset. We will send you an email with instructions to follow. Sometimes, the app prefers you login using the same method you signed up initially - for example, if you registered through Facebook or Apple ID, please use that same method to sign in.
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I’m having troubling linking through my Facebook connect, why won’t this work?
Make sure you have a valid and active Facebook account. You may need to be logged into Facebook on your mobile device for auto-synchronization. If not, simply enter your FB username and password to connect. Any trouble, please visit your Facebook account settings.
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I moved permanently, how can I change my closet address?
Go to your Profile Details and from there you can update your closet information by tapping ‘Edit’ in the top right corner. Tap on where your current address is displayed, input your new address, and hit ‘Save Location’. This is now the address that will be linked for your pick-up and drop-off location and will also act as the center market when determining your search region and proximity. Your location is kept private, no other user can see your exact closet location, only proximity.
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If you have an active rental in progress, you will be unable to update your address. Please either wait until the rental cycle is complete or you must cancel the rental before you are able to make this update.
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I’m going out-of-town, can I hide my closet while I’m away?
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Yes! We recommend it! Under your Settings toggle the option for Closet Unavailable on so that all of your items are no longer visible in search.
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Please note, if you have already agreed to an upcoming rental contract, turning your closet to unavailable does not remove that future agreement. You will still need to fulfill this rental or cancel if no longer able.
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How do I hang an item?
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You can click the + Add Item from the bottom navigation bar or from the My Closet tab in the menu bar. Here you will be guided to upload photos directly from your gallery or to take them from your phone camera. Each photo allows for cropping and editing, you must select each photo and size it to your liking to get the check mark to appear. Once all photos have the check mark, you will be prompted enter all the item details below; description, type, size, occasion and color of the item. You can even decide whether you'd like this rental available for same-day requests. The last fields to enter will be the item's retail price, rental price per day, damage expense and your preferred wash option. You can hang any item in under one minute!
For items to be published on Hangurs and available for rent, you must complete the My Wallet section with your Payout, Payment and Stripe Identity Verification.
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I got approval for an item, now what?
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Great! You just rented an item for a fraction of the cost and expanded your closet with a click of a button! You will receive your item on the agreed upon date/time and it’s yours to enjoy until your return date/time! Once the owner receives their item back with no damages reported, the deposit hold will be released back to your credit card at the end of the rental contract period.
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Upon acceptance, you will be charged the total amount listed on your request plus a hold in the amount the closet has indicated for damage expenses.
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Please make sure you understand our fee schedule.
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I’m going out-of-town, can someone else manage my closet while I’m gone?
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Your closet is your own business- this is your decision. Your bank information and your credit card information are on file. If you trust your friend with your personal belongings and your finances, and they also have access to your closet, then… sure. We definitely don’t recommend it.
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The safer alternative if you are out of town and will not be able to rent items out, would be to make all items invisible until you return. To do this, go your Settings and toggle ON the button Closet Unavailable. This feature makes it so that all of your items are no longer visible in search. Please note, if you have already agreed to an upcoming rental contract, turning your closet to unavailable does not remove that future agreement. You will still need to fulfill this rental or cancel if no longer able.
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Why can’t I find a certain item using the search filter?
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If you can’t find a specific item on Hangurs, this means nobody has hung up that item within your search range. Try zooming out and see if broadening your search region helps.
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Know someone that owns it? Invite them to join! Once they hang up their items, you’ve just expanded your closet. Yes, it was a self-serving invitation and that's okay!
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I rented an item and think I lost it, what should I do?
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If you can’t find the item, please report it as lost ASAP in your Requests tab or email us at info@hangurs.com. You will be charged in accordance with our fee schedule.
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I hung an item but now can’t physically find it. What if someone wants to borrow it? What do I do?
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Please reject the rental request since you do not have it. You can do this through the Requests tab, under the Received section. Also, to prevent others from attempting to rent the same item, please delete it from your closet as a rental option.
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How can I delete items I hung up in my closet?
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To delete your item, click on the item under the My Closet tab, tap the three dots in the right-hand corner, and delete. Boom it’s gone. No more renters can request this item once it is deleted.
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If you have already accepted a rental request regarding that item, you cannot delete. Please either cancel the pending request under Requests or satisfy that rental contract before deleting the item. Failure to do so may incur fees based upon our fee schedule.
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How can I invite my friends to join?
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To invite people to join, tap the menu icon in the top left corner, click on the Invite Friends tab.
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How can I link my credit card to my account?
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To add your credit card, please visit My Wallet section found in the main menu and update the Payment section.
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How can I add my bank account information to get paid?
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In order to receive payouts on your profits from Hangurs, you will need to add your bank account information in the My Wallet section and complete the Payout section. You will also need to complete the Identity Verification section required from Stripe.
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I just rented out an item but I don’t see the income from it, where is it? How long does it take to post?
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Your accumulated profit amount will always display on the top of your My Closet page, only visible to you.
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To see the amount currently available to withdraw, please visit My Wallet under the top section titled YOUR CASH. If nothing has displayed, it might be because we are waiting for the completion of your rental period. Once your item has been returned in good standing, Hangurs will review the contract and release your funds, making it available to withdraw.
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Can you direct deposit into my bank?
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Yes! Under My Wallet, once there is cash available to withdraw under YOUR CASH section, you are able to send funds directly to your bank account. There is a minimum withdrawal required of $100.
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Can I hang up shoes?
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Sure! Choose shoes in the drop down menu and pick your shoe size.
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Can men hang up their items?
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Of course! Be sure to select the correct gender when hanging each item.
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How do I rent something?
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Use the Discover tab to explore the map of items or the Search tab to narrow it down! Search by keyword, color, or specific item. Our extensive search features allow you to filter with text specific or keep it as broad as you want. Once you find what you want, click to request immediately or for a later date.
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How do I delete my account?
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On the left menu bar under Settings, you will see the option to Delete Account. Please note, this is irreversible; you will lose your account name, data, photos, history and items in your closet. You cannot delete your account if you are in the middle of a contract; if you have someone's items rented or if someone is actively renting yours. All contracts must be closed in order to Delete your account.
How can I contact Hangurs?
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Hangurs LLC
21781 Ventura Blvd #55A
Woodland Hills, CA 91364
323-507-3430